Upon check-in, I was asked to pay for the room, which I did. However, I noticed the amount charged was higher than the total from my original booking. I asked the receptionist (I believe his name was Raul, though I’m not entirely sure) why that was. I explained the amount I had been quoted during booking. He then mentioned, almost as an afterthought, that a $150 deposit is taken at check-in.
I told him this should have been communicated before processing the payment, as it’s standard practice to inform guests of such charges upfront. While I wasn’t pleased, I went ahead and paid.
I also mentioned that I had submitted a request in advance for a room away from the elevator with a good view. He told me the hotel was fully booked, which confused me, since I had booked well in advance and included my request at the time. He assigned me Room 503, which was directly across from the elevator, not away from it.
I didn’t want to complain as I had just traveled over 12 hours from London to San Diego and was extremely tired. I planned to grab some dinner and get straight to bed. However, the room was quite noisy—there was a lot of hallway activity, and the family next door had their TV volume quite high. I decided not to go downstairs and complain, hoping I could just fall asleep.
Unfortunately, I was woken up around 3 a.m. by a crying child, and again at 5 a.m. At that point, I was extremely frustrated and went to speak to the receptionist on duty, Matthew. I explained everything to him, and he was very understanding. He said there was availability and offered to move me immediately…this was surprising, considering the earlier claim that the hotel was full.
He moved me to Room 204. While it wasn’t far from the elevator either, he assured me it would be quieter since there were no large families on that floor. He was right—the room was much more peaceful, and I appreciated his help.
At checkout, I saw the same receptionist who had checked me in and decided not to approach him. Instead, I spoke to Antonio at the other desk. I asked about the deposit, and he informed me it would take 2–3 business days to be released. Naturally, I wasn’t thrilled to hear this, especially after the earlier issues, so I shared my entire experience with him. He apologized sincerely and mentioned the initial receptionist may need additional training, which they would look into.
Overall, the stay was decent for a short 3-night visit, but the start could have been handled much better.
訪客用戶
夫妻/情侶出遊
特大床,禁菸,灣景,工作桌,保險箱,迷你冰箱
入住於2025年06月
4.2
很好
評價於:2025年06月25日
The hotel is near Little Italy with lots of restaurant around. The location is quiet and walkable to near team station. Booked early and have a competitive rate.
Upon check-in, I was asked to pay for the room, which I did. However, I noticed the amount charged was higher than the total from my original booking. I asked the receptionist (I believe his name was Raul, though I’m not entirely sure) why that was. I explained the amount I had been quoted during booking. He then mentioned, almost as an afterthought, that a $150 deposit is taken at check-in.
I told him this should have been communicated before processing the payment, as it’s standard practice to inform guests of such charges upfront. While I wasn’t pleased, I went ahead and paid.
I also mentioned that I had submitted a request in advance for a room away from the elevator with a good view. He told me the hotel was fully booked, which confused me, since I had booked well in advance and included my request at the time. He assigned me Room 503, which was directly across from the elevator, not away from it.
I didn’t want to complain as I had just traveled over 12 hours from London to San Diego and was extremely tired. I planned to grab some dinner and get straight to bed. However, the room was quite noisy—there was a lot of hallway activity, and the family next door had their TV volume quite high. I decided not to go downstairs and complain, hoping I could just fall asleep.
Unfortunately, I was woken up around 3 a.m. by a crying child, and again at 5 a.m. At that point, I was extremely frustrated and went to speak to the receptionist on duty, Matthew. I explained everything to him, and he was very understanding. He said there was availability and offered to move me immediately…this was surprising, considering the earlier claim that the hotel was full.
He moved me to Room 204. While it wasn’t far from the elevator either, he assured me it would be quieter since there were no large families on that floor. He was right—the room was much more peaceful, and I appreciated his help.
At checkout, I saw the same receptionist who had checked me in and decided not to approach him. Instead, I spoke to Antonio at the other desk. I asked about the deposit, and he informed me it would take 2–3 business days to be released. Naturally, I wasn’t thrilled to hear this, especially after the earlier issues, so I shared my entire experience with him. He apologized sincerely and mentioned the initial receptionist may need additional training, which they would look into.
Overall, the stay was decent for a short 3-night visit, but the start could have been handled much better.
訪客用戶
夫妻/情侶出遊 特大床,禁菸,灣景,工作桌,保險箱,迷你冰箱
入住於2025年06月
4.2
很好
評價於:2025年06月25日
The hotel is near Little Italy with lots of restaurant around. The location is quiet and walkable to near team station. Booked early and have a competitive rate.
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特大床房
入住於2025年08月
訪客用戶
夫妻/情侶出遊
特大床,禁菸,灣景,工作桌,保險箱,迷你冰箱
入住於2025年06月
匿名用戶
夫妻/情侶出遊 特大床房
入住於2025年06月
Gerechtigkeit
商務出差
入住於2025年05月
M480044****
獨自出遊 特大床房
入住於2025年08月
202572****
商務出差
入住於2024年10月
訪客用戶
好友出遊 特大床房
入住於2025年07月
_WeChat40721****
商務出差
入住於2025年05月
匿名用戶
商務出差 特大床房
入住於2024年01月
XYFJ
商務出差
入住於2024年10月
Khadija.
其他 特大床房
入住於2025年08月
訪客用戶
夫妻/情侶出遊 特大床,禁菸,灣景,工作桌,保險箱,迷你冰箱
入住於2025年06月